Clinical Dashboard
2021
Company
TELUS Health
Role
Senior UX Designer
Date
April 15, 2021
Improved clinician efficiency, enabling follow-up for up to 200+ patients remotely, compared to 30-40 previously.
Clinicians needed a way to monitor recently discharged or chronically ill patients without frequent in-person visits. Existing processes were time-consuming and made it difficult to track multiple patients efficiently.
Clinicians needed a way to monitor recently discharged or chronically ill patients without frequent in-person visits. Existing processes were time-consuming and made it difficult to track multiple patients efficiently.
Approach
I interviewed nurses and clinicians to build user personas and identify key pain points. With these insights, I created wireframes and iterated with the team to meet clinical needs.
I interviewed nurses and clinicians to build user personas and identify key pain points. With these insights, I created wireframes and iterated with the team to meet clinical needs.
Through collaborative prototyping and feedback sessions, I refined the dashboard’s layout to highlight urgent patient alerts and administrative tasks. The final design allowed clinicians to quickly see which patients needed attention.
Through collaborative prototyping and feedback sessions, I refined the dashboard’s layout to highlight urgent patient alerts and administrative tasks. The final design allowed clinicians to quickly see which patients needed attention.
My Role & Scope
The Clinical Dashboard streamlined patient management. It became essential for enabling clinicians to manage more patients and coordinate care efficiently.
The Clinical Dashboard streamlined patient management. It became essential for enabling clinicians to manage more patients and coordinate care efficiently.
I led the UX strategy, facilitated cross-functional workshops, and ensured the design system was scalable. My role was to align our design goals with the real-world needs of healthcare staff, resulting in a practical and impactful tool.
I led the UX strategy, facilitated cross-functional workshops, and ensured the design system was scalable. My role was to align our design goals with the real-world needs of healthcare staff, resulting in a practical and impactful tool.
Strategy
UX Design
Research
Product Leadership
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